Open Enrollment Time Again.
Is it Time for Consumer-Driven Healthcare?
Nan Andrews Amish, MBA, CLU
It is that time again, where you get to choose or reconfirm
your choice in medical benefits if you are one of the
lucky ones that has medical benefits where you work. You
get tons of brochures and pitches about why this plan
is better for you than that. Employers may offer incentives
for the plans they feel will be most cost effective. In
the end, you need to choose what works best for your philosophy,
budget and overall health history.
Some companies will be talking about consumer-driven healthcare.
It sounds like healthcare that consumers really want,
right? But for the most part it is healthcare with high
deductibles and lower premiums. Knowing what it really
is and how it will affect you personally, and if you run
a business, professionally is important.
What IS Consumer-Driven Healthcare? It is the label
being used by the healthcare and insurance industries
to mean the plans, policies and services designed to change
consumer behavior of medicine through consumer payment
of their own medical bills. Consumer driven plans by design
have higher deductibles up front which decrease the cost
liabilities of insurers and employers who pay for these
plans and provide customers the "opportunity" to choose
(and pay) for a much larger proportion of their own health
expenditures.
Since healthcare costs have risen 4 times faster than
inflation over the past 20 years and rises continue year
after year, many healthcare experts believe that consumers
do not understand the real cost of the services they consume,
so they believe that, when consumers have to pay more
up front costs, they will become wiser medical consumers.
Most people with health issues are pretty savvy about
treatment options, due to the Internet. However, medical
pricing is complex, tied to diagnostic and treatment codes,
and tiered with discounts as complex as airline pricing.
Most healthcare providers do not tell patients what treatments
or procedures will cost until after the treatment has
been consumed, so it is not surprising that the average
consumer has no way to totally understand these costs.
What is hoped is that consumer-driven healthcare will
drive providers to educate their patients about this.
Laws allowing tax deduction for monies placed in a Health
Savings Account or HSAs (and their predecessor Medical
Savings Accounts) are the driver of adoption of these
plans. Several million accounts have been opened in the
past three years, but 2007 is expected to have major expansion
of these accounts and more employers offer more options.
The accounts work like your retirement IRA's or 401Ks.
Pre-tax money is deposited in these accounts, that grow
tax free to pay for major illnesses. Some monies will
be withdrawn for medical expenses over time. These accounts
need to be paired with a high deductible major medical
type plan, which kicks in after the deductible, which
is typically $2,000 to $5,000 of eligible expenses per
year. Over time, companies will tend to pay for the high
deductible coverage, with the funding of the HSAs tending
to become more and more a personal responsibility. If
you are healthy, you can accumulate a nice little nest
egg. If not you may end up paying more than your current
plan.
The "consumer-driven" part of consumer-driven healthcare
is that consumers now will have more control over which
medical services they choose to spend their money on.
HSAs plus high deductible policy results in individuals
and families, SELF INSURING the majority of their medical
costs. With deductibles this high, statistically, 80-90%
of consumers annually will have less than $5,000 in expenses
to meet the deductible.
This puts HSA participants in complete control of their
healthcare consumption nine years out of ten. This is
GREAT NEWS for the following types of medical consumers,
all of whom will tend to be attracted to HSAs and high
deductible insurance.
HSAs plus High Deductible Medical Plans tend to be a good
fit for:
-
Healthy consumers and young families
with no chronic diseases, who may have a check
up or well baby visit, or an occasional scrape
or accidental injury, a mammogram or prostate
exam.
-
People with high paying jobs
or businesses will find the tax benefits attractive.
Medical costs will be a smaller percentage of
their income, than medical costs are of lower
income people. They may choose the approach for
the tax benefits alone.
-
Very high income individuals,
who when they do see medical professionals, plan
to see the best of the best, regardless of who
or what is covered by their plan. They pay out
of pocket and THEY control what medical services
they choose.
-
Chronically ill individuals,
who still struggle with their health, for whom
conventional approaches have NOT been successful,
may find the freedom to choose liberating.
-
People who are dissatisfied with
the way their healthcare has been provided in
the past. It will include people with negative
health outcomes.
-
People who prefer "alternative",
complimentary, holistic, preventive care to conventional
US medical approaches may have a framework, where
as consumers, they can indeed direct their healthcare
expenditures to those modalities which match their
philosophy the best. This is consumer-driven at
its best. How much control they can exercise will
depend upon plan design.
With over half the population having made at least
one visit to an "alternative" practitioner in
the past calendar year, and with expenditures
for alternative care equaling expenditures for
primary care, internists, pediatricians and OB-gyn
practitioners (New England Journal of Medicine
Studies 1993, …) it is clear than many US consumers
trust these holistic alternatives. This makes
the decision about approach cleaner. It will not
be about what is or is not covered by insurance;
the decision will be about what is the best choice,
given your own perspective and healthcare experience
and beliefs.
However HSAs and high deductible medical plans
are not for everyone. They tend NOT to be a good
fit for the following:
-
People with chronic diseases
(or adventurous folks who are accident prone),
who spend more than $2,000 a year in health costs,
year after year. [For those of you who are attempting
to count this out, many brand name prescriptions
now run approximately $100 a month. Two or more
of these would put you in this category with no
other expenses. A single emergency room visit
for asthma or an injury for example could put
you over this amount.] People with conditions
which require regular physician visits.
-
People with a family history
of major illness or disease.
-
Families who are planning a family
and expect trips to birthing center or delivery
rooms.
-
Lower income individuals and
families, who do not qualify for government provided
health insurance such as Medicaid. Health insurance
can be as much as 30% of their take home pay.
The RISK for these people is inappropriately high,
to self-insure.
-
People who have already had a
major illness, and while they may be healthy now,
will never again qualify for NEW insurance with
low deductibles and co-pays, should usually keep
what they currently have.
-
People who are covered by COBRA
would be wisely advised to keep their coverage
to protect insurability as well.
Regardless of the plan you or your employer chooses,
there will be emphasis on keeping costs down. There
will be discussion of generic prescriptions, disease
management programs, maybe even incentives to eat
right and exercise. Become a good consumer. Learn
and take advantage of the ones that make sense for
your situation.
There is more you can do. Start having dialogues
with your doctors and other healthcare providers
about why they are recommending what they are. Have
them share their thinking.
-
What are the risks of NOT doing
what they recommend?
-
What are the alternatives? §
What are the comparative costs?
If serious or invasive treatment is suggested,
be sure to see more than one practitioner.
For example, when you have back pain, and go to
a back surgeon, often you will get a recommendation
for surgery, because that is what the surgeon knows.
If you go to a chiropractor or osteopath, you may
get a different perspective. If you are a woman,
and have back pain, you might want to check out
your heart and circulatory system, because lower
back pain is often a sign of heart trouble will
not be helped by surgery at all. Maybe the best
thing you can do is to do abdominal exercises to
strengthen the muscles opposing the ones in the
lower back which hurt. Or if the heart and circulation
is the culprit perhaps cardiovascular exercise is
what is called for.
If we all become better consumers we will keep medical
costs down. If we know why a doctor prescribes one
thing over another, we may have information to add
which will help them make a more accurate diagnosis.
We may also be able to help eliminate options as
well.
Whether you or your employer choose consumer driven
healthcare is a decision that requires careful consideration.
But being a better consumer of healthcare is something
we all can do right now.
(1516 words) Copyright © 2005-2008 Nan Andrews Amish. All
rights reserved.
Permission to reprint this article is granted, provided
original author is given credit, and contact information
and mini bio are provided as follows:
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Author: Nan Andrews Amish, MBA, CLU
Big Picture Healthcare
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Nan Andrews Amish is a management consultant,
facilitator and speaker with expertise in healthcare
economics and market research. Nan Andrews Amish
and Big Picture Healthcare offer facilitation,
member surveys, management assessments, tools,
workshops and keynote addresses to help associations,
leaders and teams increase their effectiveness
by seeing the Big Picture Perspective.
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The Big Woman with the Big Picture Perspective.
phone: 650 560-9800 toll-free 800 858-1750
www.bigpicturehealthcare.com
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