Client Scenarios

A major metaphor we use is the paradox of the distance runner and the sprinter. Our experience is that most companies need both, not one or the other. Most of our clients come to us, when they discover that the primary competency that has resulted in their success to date is insufficient for long-term profitability. They know they need to do something different, but their paradigms are imbedded deeply in their cultures. For performance to change, there needs to be significant shifts in values, perceptions, behaviors, culture.

In Silicon Valley the paradigm is speed, even after Wall Street's decline. Quality in Silicon Valley is about sustainability, customer advantage and trust, while still operating on Internet time. This requires quick capture of trends and sufficient focus on quality for business relationships and trust to develop.

The following case studies are composites of our recent client work. The names and specifics have been disguised and combined to protect the confidentiality of our clients' issues and to maintain their competitive advantage of using our services.

Questions we typically ask our clients:

• What is the biggest challenge your organization is facing, and what are you doing about it?
• What are the symptoms of need for coaching, team building and training?
• What systems and processes have you created to address your performance goals?
• What is your organization doing to provide sustainable value to your customers?
• What is your organization doing to create a high performance culture?