Big Picture Healthcare: Dealing with Paradox

Paradox is everywhere in organizations today. Dealing with paradox and ambiguity are two of the most absent skills in executives' repertoires today. Symptoms of this skill gap include: patterns of sub-optimal performance, low morale, poor executive credibility, we/they blame thinking and individual focus, as opposed to teamwork. These are all indicators of paradox issues beneath the surface.

Paradox often shows up when there are unstated organizational issues, or there is the equivalent of an elephant on the table. Everyone is aware of the beast, but no one speaks to it. This leads to workers questioning executive decisions at the water cooler, because they are having to wrestle with the elephant, feed it, and maybe clean up after it. Unrecognized paradox results in the decreasing credibility of executives and a lack of wholeness for the organization.

In embracing paradox, all the organizational cards are placed on the table. It exposes the entire landscape in a non-judgmental way. We exaggerate organizational dialogue in ways that promote awareness and rapid understanding.
 

Paradoxes

Black and white

Strategic and tactical

Analytical and intuitive

Individual and team

Micro and macro

Clicks and mortar

Rigorous and innovative

Classic and edgy

Fast-paced and sustaining

Profits and people


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