Big Picture Healthcare Case Studies

A senior executive at a global high tech organization has recently been promoted. He has aggressive sales goals, and is concerned about how to get his new team performing at the needed level. Executive coaching and team development supported the peak performance program that delivered results.

Problems the client brought us:

		Victor was recently promoted to a senior VP position. This position had major visibility internally with directors as well as externally with customers and the press.
		He wanted a sounding board that was objective. He wanted to navigate the political waters better.
		Victor had strong technical and people skills, but felt he wanted more skills to be effective at this level. Specifically he wanted to increase performance of his leadership group and their teams.
		His team had very aggressive (hundred million $$) goals. He wanted to make sure he had the performance to attain those goals.
		Victor thought he wanted some team building to increase performance.

Big Picture Healthcare approach:

		We did a complete organizational assessment to determine where the strongest leverage would be to increase Victor's performance.
		Victor immediately began executive coaching. Approach was appreciative, respectful, and designed to increase Victor's executive presence.
		Victor's leadership group was put through a series of individual and team development exercises on Peak Performance. Using timeless peak performance principles, we increased the team's self awareness and their ability to self monitor under pressure as well as to create collaborative processes to increase team performance.
		Cross-functional processes were assessed and modified to better align with corporate and division objectives.
		Metrics were adjusted to reflect the need for both team and individual performance.

Results to date:

		Victor's executive coaching created subtle yet powerful changes in his influence and negotiation skills which quickly increased his effectiveness. He learned how to skillfully approach the executive team and provide value quickly, therefore achieving his goals.
		The leadership group began to appreciate the negative impact of their individual hero focus and then started to collaborate more on cross-functional areas of performance. An ongoing cross-functional team meets regularly to address cross-functional concerns.
		Victor met his quarterly metrics for the organization, in spite of a significant downturn in the technology sector. His group was one of 3 groups out of 12 that met quarterly targets in light of the economic downturn.

Ongoing:

		Big Picture Healthcare continues to do executive coaching with Victor and two of his senior staff members.
		Big Picture Healthcare continues to work with several cross-functional teams that are re-designing how they work for optimal quality in a culture that is speed obsessed.
		We customized audiotapes and an E-zine to remind the team of what is important.
		A quarterly team development meeting is scheduled.